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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Adekunle Babalola

Adekunle Babalola

November 6, 2025

5  out of  5
rating by Adekunle Babalola
"Been with Statefarm for several years and the Agents and Staff are always friendly helpful. Today, very impressed with Michaela who was very helpful in trying to resolve an account/payment issue. Appreciate Michaela’s engagement, demonstrating her passion for positive customer experiences, and making sure we ended the day with a path forward. If there was a Statefarm Agent/Staff of the Year award, Michaela gets my vote. Thanks Michaela!"
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Linda Cole

October 31, 2025

5  out of  5
rating by Linda Cole
"Nice and easy to talk too. Answered my question."
We responded:
"We’re happy to hear that our team made things easy and took the time to answer your questions. We appreciate your kind words and the chance to assist you! Thanks for the 5-star review! "
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Kathy Drazsnzak

October 24, 2025

5  out of  5
rating by Kathy Drazsnzak
"Very responsove and helpful folks. Definitely recommend!"
We responded:
"Thank you so much for the 5-star review! We’re glad to hear you found our team responsive and helpful. Your recommendation means a lot to us — we truly appreciate your trust and support!"
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Brooke Smith

October 22, 2025

5  out of  5
rating by Brooke Smith
"I’ve been with Serena Smith State Farm for several years and highly recommend! Great office, friendly staff!"
We responded:
"Thank you for your wonderful review and for being a valued customer over the years! We truly appreciate your loyalty and kind words about our team. It means so much to know you’ve had a great experience with our office and the coverage we provide. We’re always here whenever you need us!"
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Corinne George

October 22, 2025

5  out of  5
rating by Corinne George
"Great insurance agency. Responsive with good prices."
We responded:
"Thank you so much for the 5-star review! We're happy to hear you’ve had a great experience with our agency and found our team responsive and our rates competitive. We truly appreciate your trust in us for your property insurance needs!"
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Daniel Burks

October 13, 2025

5  out of  5
rating by Daniel Burks
"I have used this office for all my insurance needs for several years. Always friendly, efficient and timely. You can’t go wrong with Team Serena!!"
We responded:
"Thank you so much for your 5-star review and for trusting our office with your insurance needs over the years! We truly appreciate your loyalty and are so glad to hear that our team continues to provide friendly and efficient service. We love having you as part of Team Serena!"
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Marty Carroll

October 10, 2025

5  out of  5
rating by Marty Carroll
"The lady that helped me was very friendly and knowledgeable:"
We responded:
"Thank you for your 5-star review! We're so glad to hear our team member provided friendly and knowledgeable service. We appreciate your kind words and the opportunity to assist you!"
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Samantha Lucy

October 9, 2025

5  out of  5
rating by Samantha Lucy
"We have used Serena Smith State Farm for 10+ years. They are always kind and helpful. Makayla helped us answer a bunch of questions today about our policy. We really appreciate you guys!"
We responded:
"Thank you so much for your 5-star review and for being part of our State Farm family for over 10 years! We truly appreciate your continued trust and are so glad we were able to help answer your questions. Our team is always here for you!"
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Thien Vo

October 7, 2025

5  out of  5
rating by Thien Vo
"Very knowledgeable staff. Alway following up with any issues that concerns about their customer. Been with State over 20 yrs. Thank you"
We responded:
"Thank you for your wonderful 5-star review and for being part of our State Farm family for over 20 years! We truly appreciate your loyalty and are so glad to hear our team has been attentive and knowledgeable in taking care of your needs."
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Tim Hunt

October 3, 2025

5  out of  5
rating by Tim Hunt
"The staff was pleasant and helpful. I appreciated that they listened and then took action steps to help. Great Job !"
We responded:
"Thank you so much for the 5-star review! We’re thrilled to hear that our team provided helpful and attentive service. Your kind words mean a lot to us, and we’re always here when you need us!"
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Sonya and Ed Boun

October 1, 2025

5  out of  5
rating by Sonya and Ed Boun
"Great service every time!"
We responded:
"Thank you so much for the 5-star review! We’re glad to hear you’ve had great service every time you’ve worked with our team. Providing consistent care and support is always our top priority, and we truly appreciate your trust in us!"
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barty dearing

September 29, 2025

5  out of  5
rating by barty dearing
"Yes, Michaela was very helpful with making a payment on my insurance and she was very friendly"
We responded:
"Thank you for your 5-star review! We’re so glad to hear we were able to assist you with your payment and make the process a friendly experience. We’ll be sure to share your kind words with her!"
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Randolph King

September 23, 2025

5  out of  5
rating by Randolph King
"The agent Randy was very helpful and he explained everything and I understood everything that I had purchased. Thank you, Randy."
We responded:
"Thank you for your kind words! We’re so glad to hear that we were able to make the process clear and easy to understand. We truly appreciate your trust in us for your vehicle insurance needs!"
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Chris Dobson

September 16, 2025

5  out of  5
rating by Chris Dobson
"Great service"
We responded:
"Thank you so much for the 5-star rating! We truly appreciate your support and are glad to know you had a positive experience with our team."
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David De la garza

September 2, 2025

5  out of  5
rating by David De la garza
"I have Randy King as my agent, and honestly is one of the best experiences I have ever had with any insurances. This guys is always on top of things, super responsive and efficient! Truly appreciate working with him. 10/10 would recommend!"
We responded:
"We're so glad to hear that you've had such a great experience with our team, and we truly appreciate the 5-star review! Providing responsive, efficient service while putting our customers first is what we strive for every day. Thank you for your recommendation — we're grateful to have you as part of the State Farm family!"
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Hemanth

August 28, 2025

5  out of  5
rating by Hemanth
"Mandy was good, nice customer service overall even from those that answered all my calls"
We responded:
"Thank you for the great review! We're glad you had a positive experience with our team! We appreciate your business and are happy to help with your vehicle insurance needs anytime!"
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R. Michael Smith

July 24, 2025

5  out of  5
rating by R. Michael Smith
"The customer service is fantastic, and I personally would like to thank Jacee for doing an extraordinary job. She is a pleasant to work with and made my experience memorable. State Farm did an outstanding job in processing my claims. Jacee is an asset to State Farm, and I wish her much success in her career."
We responded:
"Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with our team. Your feedback means the world to all of us. We’re glad we could make your claims process smooth and memorable. Thanks again for choosing Serena Smith State Farm; we’re always here when you need us."
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Sean Chase

May 23, 2025

5  out of  5
rating by Sean Chase
"Michaela was great best customer service i have received from state farm in over 10 years!"
We responded:
"Sean! Thank you so much for the amazing review! I'm thrilled to hear that we provided you with the best customer service you’ve experienced from State Farm in over 10 years—that means a lot! I am so proud of my team, and I’ll be sure to share your kind words! If there’s ever anything you need, we’re always here to help!"
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Debbie Mack

April 29, 2025

5  out of  5
rating by Debbie Mack
"Michaela, from State Farm, was very helpful and so personable when I needed assistance today. Sure do appreciate how friendly and helpful you were!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that we were able to assist you and make your experience a positive one. Our Team truly cares about our customers! We appreciate your support and look forward to being here whenever you need us!"
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J_P

April 24, 2025

5  out of  5
rating by J_P
"Very helpful and informative. Thank you."
We responded:
"Thank you so much for the 5-star review! We're glad to hear you found our team helpful and informative. It was our pleasure to assist you—please don’t hesitate to reach out if you ever need anything in the future!"
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Kathleen Melee

February 18, 2025

5  out of  5
rating by Kathleen Melee
"Michaela Danielle at the Sabrina Smith State Farm Agency is the very best. She is knowledgable, skilled, efficient, kind and always ready to help out the clients right now (from the moment you pick up the phone to call her, she answers on the first ring!). I did a lot of research to find the Sabrina Smith State Farm Agency (coming from a beloved local State Farm Agency in Montana, after many years of excellent customer service on rentals and primary from them, I had switched to State Farm from USAA, also good, about 12 years ago). Michaela represents the very best in this industry by seeking out potential problems before they occur, and always offering a better solution. Michaela's positive attitude and consummate professional demeanor are a plus. (She does not refer you to a website or make you wrangle with A.I.; Michaela does her work, right now, when you need it. Just like the rest of us high-quality, performance oriented professionals do.) Thank you, Michaela. You ARE a Rock Star!"
We responded:
"Thank you so much for your glowing review! We are beyond grateful for your kind words! We strive to go above and beyond for our clients, and it’s wonderful to hear that our dedication, knowledge, and personalized approach have made such a positive impact. We are thrilled to have you as part of the Serena Smith State Farm family, and we’ll continue to ensure you receive the highest level of service. Thank you again for your trust and support, and we’ll be here whenever you need us!"
Profile photo of Nithin Sanil Kumar

Nithin Sanil Kumar

January 29, 2025

5  out of  5
rating by Nithin Sanil Kumar
"Had a great wonderful conversation with Michaela and she was very helpful in answering questions and adding a new vehicle to insurance very quickly. Will recommend their service."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that we were able to assist you efficiently and provide you with excellent service. We truly appreciate your recommendation and look forward to serving you again in the future!"
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Julia Townsend

January 22, 2025

5  out of  5
rating by Julia Townsend
"I really like this office. They are always kind, helpful and provide policies that fit my needs at a reasonable cost."
We responded:
"Thank you so much for your kind words and the 5-star review! We're so glad to hear that our team has been able to help you find the right coverage at a great price. Your satisfaction means the world to us, and we’re always here if you need anything. Thanks for trusting us with your insurance needs!"
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Logan Mcanarney

January 17, 2025

5  out of  5
rating by Logan Mcanarney
"Michaela Was super friendly and helpful on the phone!"
We responded:
"Logan! Thank you so much for the wonderful 5-star review! We’re so glad to hear that we were able to provide you with friendly and helpful service. We pride ourselves on having a team that is always ready to assist and appreciate your kind words. If you need anything else, don’t hesitate to reach out. We’re here to help!"
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Steve Barnes

September 5, 2024

1  out of  5
rating by Steve Barnes
"The only interaction I have had with Serena Smith was when I left a bad review regarding a notification from my mortgage company that my insurance was increasing and Serena's team would not know how much it would be and I should contact the home office. I expressed my disappointment that my agent did not know. I did not leave a good review. Serena did contact for the first time I had any interaction with her in all the years she had been my agent and asked me to remove the review. Although I should not have, I did so."