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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Miranda Meredith

April 10, 2024

1  out of  5 rating by Miranda Meredith
"We called to try and deal with a few issues with our insurance, and Cassie was the rudest person I have ever spoken to in customer service. Instead of trying to troubleshoot or attempt to help us solve at all, she just tried to push the fact we were “too broke to make our payments”. Get your insurance somewhere else"
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Alec Sayvongsa

April 10, 2024

1  out of  5 rating by Alec Sayvongsa
"I spoke with Cassie because I had questions regarding my policy, and I have never been talked to like that by ANY agent before. She was extremely rude and crude and kept disregarding anything I was saying, then at the end of it all, she just hung up on me when I had more questions. I tried to speak to Serena but they just said she wasn’t in. Very disappointed, especially when you keep being told that none of your payments were actually keeping your policy active despite making multiple. Won’t be returning to State Farm ever again after this."
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Alicea B.

March 25, 2024

4  out of  5 rating by Alicea B.
"I have been a customer of this location for over 18 years. The front desk operator is always a delight to work with. Although, the customer relations part gets lost between the agent and the client. I highly recommend doing a yearly analysis to receive the best price point for your needs. I have not seen Serena since taking over this location almost 16 years ago but her right hand Whitney is always so helpful through email!!!"
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Meenas Arakelian

January 9, 2024

5  out of  5 rating by Meenas Arakelian
"Cassie assisted me with my insurance questions and it is always a smooth process working with this office. Call Cassie for your Home and Life insurance needs!"
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Arun James

April 19, 2023

1  out of  5 rating by Arun James
"Update : They used to be too good in the past. They had some outstanding representatives who will work with customers and get best rates. From my recent experiences, those days are gone and it’s tough to work with them and get something good. PS: Review purely based on my experiences"
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John Toenjes

April 3, 2023

5  out of  5 rating by John Toenjes
"The customer service is great and on time. Everyone is very nice and they can always answer your questions quickly! I recommend this team! :)"
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Mark Fisher

March 30, 2023

5  out of  5 rating by Mark Fisher
"Always kind. They keep you up to date on your insurance policies. They communicate with you. Great group of peeps to work with!"
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February 25, 2023

5  out of  5 rating by kqnixon
"Always have a good experience with this agency."
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Jaxon Pittman

January 29, 2023

5  out of  5 rating by Jaxon Pittman
"Working with Cassie was great. She was very helpful and took care of everything I needed. Good job team!!"
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Bethany Robinson

January 12, 2023

5  out of  5 rating by Bethany Robinson
"Everyone was always extremely nice and helpful when we lived there. Very swift acting and professional team!"
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Justyn Bearden

December 29, 2022

5  out of  5 rating by Justyn Bearden
"Serena’s team is amazing and have helped me and my family with our insurance needs. Whitney has helped me with my small business insurance. Bailey and Michelle have helped us so much with our home and autos. I highly recommend them for your insurance needs!"
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Rosa Maria Miramontes

December 22, 2022

5  out of  5 rating by Rosa Maria Miramontes
"This team is great respond promptly and care about your insurance need. I defenatly recomend State Farm especially the Sereena Smith Agency"
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Lynx Jackson

December 2, 2022

5  out of  5 rating by Lynx Jackson
"Was shopping around for rates and discovered this awesome agency. My rep was Mandy Meyer. She hooked me up with the best quote by far that I could find. I’m a delivery driver and State Farm apparently has the best rates and some of the best protections for this profession. I was able to get a car thanks to Mandy and couldn’t be more grateful."
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Rhonda Eaves

November 16, 2022

5  out of  5 rating by Rhonda Eaves
"The office has a nice welcoming feel to it and the agents are very helpful and professional. I dealt with Michelle Bearden and she really went above and beyond. I highly recommend!"
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Griffin Sugasawara

November 15, 2022

5  out of  5 rating by Griffin Sugasawara
"I joined Serena's office last year, and it has been great! They are always so helpful, and quick to answer any of my questions. Great team and great customer service!"
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Jennifer Hill

November 15, 2022

5  out of  5 rating by Jennifer Hill
"I would like to say thank you to the office staff for being so prompt, helpful and kind while answering my questions. Bailey and Michelle were wonderful to work with and so appreciated."
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Julia Quigley

November 14, 2022

5  out of  5 rating by Julia Quigley
"Best place to go for insurance! Bailey is especially helpful and I have enjoyed my experience immensely and will continue to work with them for years to come!"
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Ross Stone

November 4, 2022

1  out of  5 rating by Ross Stone
"I was charged incorrectly for a coverage policy and wasted hours of my day trying to find a resolve. This is still not resolved. They admitted they had an error on their end, but not *truly* willing to find a solve for the issue. If you want anything to be corrected at this place, please know it will take a period of time and will not be resolved with urgency. They are very limited in what they can do to correct any technical error or error made on their behalf. Also, they do not keep records of signed documents, so please make sure that you keep any invoice, document, contract, or communication and that you have written statements when a rep takes care of you. I am still waiting on a resolve."
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Linda Lyttle

October 5, 2022

5  out of  5 rating by Linda Lyttle
"Hi Mandy, I just want to say how VERY PLEASED we both are for the way our recent claim was handled. We have had State Farm Insurance since we got married 52 plus years ago… my husband has had it even longer. We cannot say enough good things about State Farm. We have always been very pleased with the way our claims have been handled. We want to thank you and your Staff for your great dependability, efficiency and great personalities. Sincerely, Charlie & Linda Lyttle"
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Staci Allen

August 25, 2022

5  out of  5 rating by Staci Allen
"Can't say enough good things about Serena Smith's Sate Farm crew. Bailey is so thoughtful, professional and very helpful. I've been a loyal State Farm customer for over twenty years in six states and this is my favorite group by far."
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Lindsey Conley

August 8, 2022

5  out of  5 rating by Lindsey Conley
"We were new to the area and wanted to stay with State Farm. Serena Smith's office came recommended. We deal with Bailey Hill pretty regularly and she is amazing. She responds to all my questions and concerns almost immediately. She has gone above and beyond in every aspect."
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Rick Worrell

June 3, 2022

5  out of  5 rating by Rick Worrell
"We are so happy with the service and personal attention we've received from Serena Smith's agency. Bailey and Whitney have been especially helpful in getting us set up, adding and changing coverage, and advising us as we get settled in our new home here in NWA. Exceptional service with a very friendly attitude. Thanks, team!"
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ganesh Phani Kumar Majeti

May 6, 2022

5  out of  5 rating by ganesh Phani Kumar Majeti
"Nice and welcoming staff"
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Kimberly Evans

February 11, 2022

5  out of  5 rating by Kimberly Evans
"Serena and her team have been so great to work with! They are easy to contact, incredibly efficient at completing requests, and made the process of switching agents/companies a breeze. Definitely recommend!"
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Matthew Gaudian

February 3, 2022

5  out of  5 rating by Matthew Gaudian
"Every time I go in I'm treated to a greating and a smile. Agents are well informed and explain things in an easy to understand way. I've had no issues with this branch or my previous branch. Kudos to the team at State Farm."