State Farm® Insurance Agent Serena Smith

"The only interaction I have had with Serena Smith was when I left a bad review regarding a notification from my mortgage company that my insurance was increasing and Serena's team would not know how much it would be and I should contact the home office. I expressed my disappointment that my agent did not know. I did not leave a good review. Serena did contact for the first time I had any interaction with her in all the years she had been my agent and asked me to remove the review. Although I should not have, I did so."

"Quick responsive & Helpful team"

"We called to try and deal with a few issues with our insurance, and Cassie was the rudest person I have ever spoken to in customer service. Instead of trying to troubleshoot or attempt to help us solve at all, she just tried to push the fact we were “too broke to make our payments”. Get your insurance somewhere else"

"I spoke with Cassie because I had questions regarding my policy, and I have never been talked to like that by ANY agent before. She was extremely rude and crude and kept disregarding anything I was saying, then at the end of it all, she just hung up on me when I had more questions. I tried to speak to Serena but they just said she wasn’t in. Very disappointed, especially when you keep being told that none of your payments were actually keeping your policy active despite making multiple. Won’t be returning to State Farm ever again after this."

"I have been a customer of this location for over 18 years. The front desk operator is always a delight to work with. Although, the customer relations part gets lost between the agent and the client. I highly recommend doing a yearly analysis to receive the best price point for your needs. I have not seen Serena since taking over this location almost 16 years ago but her right hand Whitney is always so helpful through email!!!"

"Cassie assisted me with my insurance questions and it is always a smooth process working with this office. Call Cassie for your Home and Life insurance needs!"

"Update : They used to be too good in the past. They had some outstanding representatives who will work with customers and get best rates. From my recent experiences, those days are gone and it’s tough to work with them and get something good. PS: Review purely based on my experiences"

"The customer service is great and on time. Everyone is very nice and they can always answer your questions quickly! I recommend this team! :)"

"Always kind. They keep you up to date on your insurance policies. They communicate with you. Great group of peeps to work with!"

"Always have a good experience with this agency."

"Working with Cassie was great. She was very helpful and took care of everything I needed. Good job team!!"

"Everyone was always extremely nice and helpful when we lived there. Very swift acting and professional team!"

"Serena’s team is amazing and have helped me and my family with our insurance needs. Whitney has helped me with my small business insurance. Bailey and Michelle have helped us so much with our home and autos. I highly recommend them for your insurance needs!"

"This team is great respond promptly and care about your insurance need. I defenatly recomend State Farm especially the Sereena Smith Agency"

"Was shopping around for rates and discovered this awesome agency. My rep was Mandy Meyer. She hooked me up with the best quote by far that I could find. I’m a delivery driver and State Farm apparently has the best rates and some of the best protections for this profession. I was able to get a car thanks to Mandy and couldn’t be more grateful."

"The office has a nice welcoming feel to it and the agents are very helpful and professional. I dealt with Michelle Bearden and she really went above and beyond. I highly recommend!"

"I joined Serena's office last year, and it has been great! They are always so helpful, and quick to answer any of my questions. Great team and great customer service!"

"I would like to say thank you to the office staff for being so prompt, helpful and kind while answering my questions. Bailey and Michelle were wonderful to work with and so appreciated."

"Best place to go for insurance! Bailey is especially helpful and I have enjoyed my experience immensely and will continue to work with them for years to come!"

"I was charged incorrectly for a coverage policy and wasted hours of my day trying to find a resolve. This is still not resolved. They admitted they had an error on their end, but not *truly* willing to find a solve for the issue. If you want anything to be corrected at this place, please know it will take a period of time and will not be resolved with urgency. They are very limited in what they can do to correct any technical error or error made on their behalf. Also, they do not keep records of signed documents, so please make sure that you keep any invoice, document, contract, or communication and that you have written statements when a rep takes care of you. I am still waiting on a resolve."

"Hi Mandy, I just want to say how VERY PLEASED we both are for the way our recent claim was handled. We have had State Farm Insurance since we got married 52 plus years ago… my husband has had it even longer. We cannot say enough good things about State Farm. We have always been very pleased with the way our claims have been handled. We want to thank you and your Staff for your great dependability, efficiency and great personalities. Sincerely, Charlie & Linda Lyttle"

"Can't say enough good things about Serena Smith's Sate Farm crew. Bailey is so thoughtful, professional and very helpful. I've been a loyal State Farm customer for over twenty years in six states and this is my favorite group by far."

"We were new to the area and wanted to stay with State Farm. Serena Smith's office came recommended. We deal with Bailey Hill pretty regularly and she is amazing. She responds to all my questions and concerns almost immediately. She has gone above and beyond in every aspect."

"We are so happy with the service and personal attention we've received from Serena Smith's agency. Bailey and Whitney have been especially helpful in getting us set up, adding and changing coverage, and advising us as we get settled in our new home here in NWA. Exceptional service with a very friendly attitude. Thanks, team!"

"Nice and welcoming staff"