State Farm® Insurance Agent Serena Smith

"Very nice and helpful"

"Very helpful and patient. Thank you"

"Great working with Michaela Danielle Kassebaum and the team at Serena's office. Always takes care of business quickly and thoroughly."

"Easy to communicate with and always available to answer any questions."

"Very helpful and friendly good service."

"Very considerate and kind. Very knowledgeable"

"Mikaela has consistently provided outstanding customer service!"

"Serena smith agency at State Farm is by far the best customer service I have experienced in a very long time! Jacy and Mikaela went above and beyond for months helping me on my tornado claim! They never gave up, they never failed me! Ty ladies sincerely!"

"Love the service and care I’ve received for the past several years from the team at the Serena Smith office. Always helpful and friendly!"

"Always a pleasure dealing with Serena and the Statefarm team. Quick thorough and responsive!!"

"Excellent!"

"Mikaela did a quick, professional and very pleasant service for me!"

"I’ve been a customer for years and always found the service to be great!"

"I have been with this company for years and I absolutely love everything about them. The customer service is phenomenal and everyone is so friendly and helpful."

"she is amazing !"

"I’m originally from South Africa, and with my previous insurance company I was paying around $300 per month just to insure my Tucson. When I added a second vehicle, they quoted me over $600 per month and told me that was the best they could do.
Then I met with a State Farm team member, and what a difference! They insured both vehicles and my household for just over $300 total. The staff were incredibly friendly, professional, and helpful throughout the process."

"One of the smoothest transitions I've made. They were helpful and quick. They also saved me money!"

"Great service thank you"

"This is an amazing team. I had an extremely rough 2024/2025 and not only did they find things in my policy I did not know were there, but they also reached out via phone and card a few times during my ordeal. I’ve been with State Farm a long time and I plan on remaining a loyal customer"

"As an exotic car enthusiast, I find myself coming back to State Farm. The reason I had to leave my previous insurance provider
1. The monthly could’ve been lower
2. They tethered on Exotic car coverage.

I couldn’t live with myself if I ended up with a clunk like Chevy or Ford trash, same goes for Tesla because I’m not gay.

Serena Smith’s agent Mandy made this really worth coming back to State Farm."

"Insurance companies are all awful, but State Farm, and this particular office, manage to hit an all new low. Expect to be treated rudely, have your calls not answered and get the run around.

I was a State Farm customer for almost 7 years without a claim. I finally needed to file a claim after wind damage to my roof. State Farm denied the claim. Two weeks later I received notification that State Farm would be cancelling my insurance due to damage to my roof. Yes, that's right. The damage that didn't exist was now grounds for canceling my insurance.

I appealed the claim. Had another inspection and this time and this time they acknowledge the damage. The initial claim was 7 months ago and they acknowledged the damage 2 months ago. I still haven't gotten paid, but they continue to charge me premiums.

Avoid State Farm and this terrible office at all costs."

"Great fast customer service!"

"They are always available to answer any questions you have regarding insurance. Everyone is so sweet & professional."

"Been with Statefarm for several years and the Agents and Staff are always friendly helpful. Today, very impressed with Michaela who was very helpful in trying to resolve an account/payment issue. Appreciate Michaela’s engagement, demonstrating her passion for positive customer experiences, and making sure we ended the day with a path forward. If there was a Statefarm Agent/Staff of the Year award, Michaela gets my vote. Thanks Michaela!"

"Nice and easy to talk too. Answered my question."